hearing impaired services

Banking services for people with visual and hearing impairments
Economy


Business and Economics Writing

The strategy will be implemented by Davivienda, with the support of Mintic.
/ Courtesy Mintic
/ Courtesy Mintic

The Ministry of Information Technologies and Communications (Mintic) and Davivienda Bank signed an alliance to offer accessible financial services and facilitate banking procedures for the population with visual and hearing disabilities. (Read: An application for deaf and hearing people to communicate).

According to Mintic, "Davivienda becomes the first bank in Colombia that offers accessible channels for the attention of people with hearing and visual impairment", with the help of online interpreting (Siel) and the relay of calls, a service available in the country since 2001.

In the first phase of the signed memorandum of understanding, 600 bank offices nationwide "will provide face-to-face attention to this population", through technological tools.

In addition, people with visual disabilities can navigate the Daviplata mobile application, due to the adaptation of the software that reads the screen.

For the second phase in 2017, with the JAWS and MAGIC software, which is provided free of charge by the Ministry to the entire population with visual impairment, Davivienda will offer the possibility for blind people to carry out their banking transactions from the website.

The Relay Center, which recently launched its mobile application service, is a project of the Mintic and the National Federation of the Deaf of Colombia (Fenascol), which has been facilitating communication between people with hearing disabilities and listeners for 15 years.